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ARKLINK / CLIENT SUPPORT

Support

One channel for everything - Microsoft cloud products purchased through ArkLink (Microsoft 365, Azure, licensing), honeymcp deployments and research engagements. File a ticket below - you get an ID immediately and an answer within 24-48 h on business days.

S/01New ticket
No account needed · confirmation goes to your e-mail
S/03Frequently asked questions
01Q-01 · SLAHow fast does ArkLink respond to a support ticket?

Every ticket gets an ID immediately. A human answers within 24-48 hours on business days (CET). Urgent production outages marked [URGENT] in the subject are picked up first.

02Q-02 · MICROSOFT CLOUDHow do I report a problem with a Microsoft 365 or Azure product purchased through ArkLink?

File a ticket in the Microsoft cloud products category and include your tenant domain (e.g. contoso.onmicrosoft.com) plus the order or invoice number. Licensing changes (seats, renewals) go through the same form.

03Q-03 · DISCLOSUREHow do I report a security vulnerability in ArkLink software?

E-mail hello@arklink.co instead of using the public form, so undisclosed technical details stay private. ArkLink follows coordinated disclosure.

04Q-04 · OPEN SOURCEWhere do I report bugs in honeymcp?

Open an issue at github.com/kosiorkosa47/honeymcp - or file a support ticket if your deployment is covered by an engagement.